How it works
Nothing to install. Nothing to explain to customers.
Butler Line sits behind the number you already advertise. Your callers dial what they always dialed — it just gets answered now.
- Day one
A setup conversation
We walk through your hours, your services, how long each job takes, what you charge for what, and the exact wording you want on the greeting. Most of it takes under an hour, because you already know all of it — nobody has just written it down before.
- Day two
Your rules, written into the call
What counts as an emergency, who gets woken up for one, which calls you never want to take, and what should happen when someone asks a question nobody anticipated. This is the part that makes it yours rather than generic.
- Day three
You test it
You call it. Your partner calls it. Your least patient employee calls it and tries to break it. We adjust the phrasing until it sounds like your business rather than a script.
- Day four
Forward the line
You choose the condition — every call, only the ones that ring out, or only after hours. Your number doesn't change and your existing setup stays intact. If you turn it off, the line behaves exactly as it did before.
After every call
You find out what happened without asking
A transcript of every call
Word for word, with a two-line summary at the top so you can skim twenty of them in a minute.
Bookings already on the calendar
Not a request to confirm. The appointment is on there, in the right slot, with the caller's details attached.
An immediate ping for anything urgent
A text with the number and the problem, inside a few seconds of the call ending — or a live transfer while the caller is still on the line.
Where it stops
What Butler Line will not do
It won't claim to be a person. It introduces itself as an automated receptionist at the start of every call, because callers work it out anyway and finding out late is what actually damages trust.
It won't improvise on anything that matters. Diagnoses, quotes it hasn't been given, legal or medical advice — these are handed to a human rather than guessed at. You can see exactly where that line sits, and you can move it.
It won't make outbound sales calls. Butler Line answers your phone. It is not a dialer, and we won't configure it as one.